At Trident Group we want to offer the highest standard of service and ensure that our Customers are aware of what to expect from us.

That’s why we have been working with our customers and have developed a set of standards that clearly explain what our customers can expect from us and what we can expect from them. Our standards are broken down into the following services:

  • Allocations and Lettings
    • To read this service standard click HERE

  • Anti-Social Behaviour
    • To read this service standard click HERE

  • Complaints and Compensation
    • To read this service standard click HERE

  • Customer Care
    • To read this service standard click HERE

  • Customer Involvement and Empowerment
    • To read this service standard click HERE

  • Home Ownership and Leasehold
    • To read this service standard click HERE

  • Managing Your Rent
    • To read this service standard click HERE

  • Managing Your Tenancy
    • To read this service standard click HERE

For further information please contact Clinton Simmons, Community Investment Officer, on 0121 633 4633 or email via clinton.simmons@tridentgroup.org.uk