To make paying your rent as easy as possible, here are the payment options available to you:

Direct Debit

This is the most convenient way to make payments. The rent payment is requested directly from your bank account and to set up the payments you simply complete a Direct Debit form. The only thing that you have to do is ensure money is available in your account on the date you have agreed.

To request a Direct Debit form email  

Standing Order

You can arrange to set this up with your bank to pay Trident Group directly from your account on the agreed dates. Or alternatively you can contact us on 0121 633 4633 or where a member of the Locality team will help you to set this up.

Allpay Payment Card

You can use your Allpay Card to make payments to your account. These cards are accepted at all Post Offices and stores who display the Paypoint or Payzone signs.

Allpay Online

Log on to Allpay at to pay your account by debit or credit card. Select ‘make a payment online’ and follow the instructions.

Allpay Payment App

If you own an Apple, Windows or Android smartphone you can now download the new Allpay App. This new app will allow you to pay your rent through Allpay anytime, anywhere via your mobile phone. 

Pay over the counter

Visit Trident Group’s Central Office at 239 Holliday Street, Birmingham, B1 1SJ and pay by cash, cheque or card. Click here to view our office opening hours.

Pay by cheque

Please make cheques payable to Trident Housing Association and write your name and address on the back of the cheque.

Over the telephone

You can call us on 0121 633 4633 during our office opening hours (Monday-Friday: 9am-4pm) or Allpay 24 hours a day, seven days a week on 0844 557 8321.

Housing Benefit

This must be applied for through your local council to see if you are eligible. If you are, payment can currently be made directly to Trident Group. 

If you are a tenant in the Birmingham area you can make an online application for Housing Benefit by visiting clicking here 

Your rent is charged on a weekly basis (every Monday). It is important that you pay your rent on time.

To read information on your rent and service charge review for 2021/22, please click HERE.

Rent and service charges are priority payments, and not keeping up with payments could lead to suspension of services, losing your home and it could affect your credit rating.