The aim of the Locality Team is to be responsible for delivering a high quality housing management service that meets your needs and expectations to sustain your tenancy.

Your Locality Officer will provide you with:

  • Estate management
  • Low level anti-social behaviour management
  • Resident engagement activities
  • Tenancy support
  • Help and advice on your arrears as well as seeing how you can be further supported to maintain rent payments

At Trident Group we believe in working with our residents and customers in a person centred approach. Which is why your Locality Officer will focus on building a key relationship with you to identify key needs you may require to support you in enjoying your home with us.

Your dedicated Locality Officer will also be responsible for completing an annual tenancy audit to identify and deal with any issues that might be affecting your ability to manage your tenancy. During these visits you can discuss concerns you may have as well as putting forward ideas to get involved within your community. These visits will also allow our team to identify any tenancy fraud and other tenancy breaches and act accordingly.

Your Locality Officer will also be carrying out annual health and wellbeing checks. To learn more about this, click here.

You will receive information on who your dedicated Locality Officer will be when you successfully let a property from us. However in the meantime if you have any questions, pleaseĀ contact us.

See below for details on our Locality Officers:

Say hello to... Paul Marshall

Say hello to... Rachel Crispino

Say hello to... Shazad Ilyas

Say hello to... Matthew Loines

Say hello to... Mavis Coffie

Say hello to... Mirek Stevens

Say hello to... Paul Hobbs

Say hello to... Chantelle Maybury

Say hello to... Heather Whittaker

Say hello to... Laverne Gray