Following the Government’s Social Housing Green Paper, ‘A New Deal for Social Housing’, the National Housing Federation, in February 2019, published ‘Together with Tenants’, a plan and charter which set out proposed actions intended to strengthen the relationship between tenants, residents and housing associations. The charter covers 6 main principles as follows:-

     •  Relationships
     •  Communication
     •  Voice and Influence
     •  Accountability
     •  Quality
     •  When Things Go Wrong

To demonstrate Trident Group’s commitment to customer engagement we put our customers at the forefront to develop and own the charter based on the template provided by the National Housing Federation. We worked on empowering a group of customers to work on the development of our own charter, who then met with staff from Trident Group and Board Members to deliver feedback and the final document was approved.

Click HERE to view our Customer Charter.


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The principles of the charter will be underpinned by the Customer Engagement Strategy and Service Standards and is a vital stepping stone in our Customer Engagement journey.