Trident Reach sees people and partnerships as being at the heart of everything we do. We believe that by involving customers in activities relating to their support services and communities we can help to improve their quality of life.

Trident Reach’s overall aim is to continually improve the quality and value of everything we do. We want to be recognised as a charity of choice for the region and to be rated among the very best performing charities in the country.

We are therefore committed to ensure that all our customers have an opportunity to get involved, putting them at the heart of the charity. By listening to them, continuing to do the things that work and introducing solutions to the areas that need improving. Customer involvement is essential in ensuring that our services continue to meet their needs.

If you would like to know more about how you can get involved, please contact Marie Calder, Customer Engagement Officer, on 0121 226 5800 or email

We're currently inviting all our customers to fill out our Customer Survey. For more information, click here.